Frequently Asked Questions

1. Where are your products shipped from?

Our products are shipped directly from trusted international suppliers’ warehouses.

2. How can I be sure about the product quality?

We work exclusively with suppliers who have a strong track record of high-quality products.

3. Are the products under warranty?

Yes! You have a 30-day window after delivery to request a return or exchange if needed.

4. Which countries do you ship to?

We ship to the USA, Canada, Australia, and European countries.

5. How long does delivery take?

Delivery usually takes between 5 to 14 business days.

6. How much does shipping cost?

Shipping is completely free for all orders!

7. Do you offer discounts for multiple purchases?

Yes! Our quantity discounts are automatically applied:

8. How can I use the quantity discount?

Simply add more products to your cart and the discount will be automatically calculated.

9. What if I receive a damaged product?

If your product arrives damaged, please contact us within 72 hours of delivery for assistance.

10. How can I return a product?

You can request a return within 30 days after receiving the product, as long as the item is unused and in its original packaging.

11. Who covers the return shipping costs?

Customers are responsible for return shipping unless the product is defective or the wrong item was sent.

12. How can I contact customer support?

You can reach us via our Contact Us page or by emailing our support team.

13. How can I track my order?

Once your order is shipped, we will send you a tracking number so you can monitor your package online.

14. Can I cancel my order after placing it?

You can cancel your order if it hasn’t been shipped yet by contacting our support team promptly.

RIDEMIDE